Kul21 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how kul21 collects, stores, uses, and protects the personal information of platform users in Malaysia. We respect your privacy and are committed to handling your data responsibly.
Effective date: 1 January 2026. This policy may be updated from time to time.
What Information Do We Collect from Users?
Kul21 collects several categories of information when you use our platform. This collection happens directly through the registration and platform usage process, as well as automatically through standard tracking technologies.
Personal Account Information
When you register an account with kul21, we collect information such as your full name, phone number, date of birth, and other identification details required to verify your identity. This information is necessary to keep your account secure and to comply with established identity verification requirements.
Payment & Transaction Information
All transactions on kul21 are conducted in Malaysian Ringgit (RM). We record transaction details including deposit amounts, withdrawal amounts, payment methods used (such as TNG eWallet or FPX), and transaction history. We do not store credit card numbers or bank account details directly — payment processing is handled through secure payment service providers.
Device & Browser Information
Our platform automatically logs technical information such as your IP address, device type, operating system, web browser, screen resolution, and access time. This information is used for security purposes, technical troubleshooting, and platform improvements.
Platform Usage Data
We also record usage patterns such as games played, session duration, login frequency, and account setting preferences. This data helps us understand user needs and deliver a better experience.
How Is Your Information Used?
Kul21 uses the information collected solely for legitimate purposes related to the operation of the platform. The following are the primary ways your data is used:
- Account management: Processing registration, identity verification, login, and management of your account settings
- Transaction processing: Processing deposits, withdrawals, and all financial transactions in MYR
- Platform security: Detecting and preventing fraud, account misuse, and suspicious activity
- Customer support: Enables the kul21 team to assist you whenever you reach out with any enquiry
- Platform improvement: Analysing usage patterns to improve service quality and the user experience
- Communications: Sending important notifications about your account, policy updates, or relevant promotional information
Kul21 will not use your information for any other purpose without your prior consent, unless required by law.
Cookies and Tracking Technologies on the kul21 Platform
The kul21 platform uses cookies and similar tracking technologies to ensure core platform functions run smoothly and to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies Used
- Session cookies: Keeps you logged in during your session and saves temporary preferences
- Functional cookies: Remembering your language preference, display settings, and other preferences you have set
- Analytics cookies: Helps us understand how users interact with the platform for improvement purposes
- Security cookies: Used to detect unauthorised access attempts and protect your account
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect how kul21 functions on your device.
Data Security and Third-Party Sharing
How Your Data Is Stored and Protected
Kul21 implements appropriate technical and administrative security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. Your data is stored on secure servers protected by industry-standard encryption.
Data retention periods depend on the type of information and applicable legal requirements. Financial transaction data is typically retained for the period prescribed under Malaysian law. When data is no longer needed, it will be securely deleted or anonymised.
Sharing Information with Third Parties
Kul21 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, we may share your information in the following limited circumstances:
- Payment service providers used to process transactions in RM
- Third-party game software providers operating within our platform
- Relevant authorities when required by court order or Malaysian law
- Security consultants or auditors operating within a limited scope and bound by confidentiality agreements
All third parties we work with are required to handle your data in accordance with privacy standards equivalent to those set out in this policy.
Your Rights as a User & How to Contact Us
Access, Correction and Deletion Rights
As a kul21 user, you have the following rights regarding your personal information:
- Right to access: You have the right to request a copy of the personal information we hold about you
- Right to correction: You may request that we correct any inaccurate or outdated information in your account
- Right to deletion: Under certain circumstances, you may request that we delete your personal information, subject to any legal record-keeping obligations that apply
- Right to restriction of processing: You may request that we restrict the processing of your data while an investigation or objection is being considered
Changes to This Privacy Policy
Kul21 reserves the right to update this Privacy Policy at any time. Users will be notified of any material changes via the platform or their registered email. The latest version of this policy is always available on this page. Continued use of the kul21 platform after changes are published constitutes your acceptance of the updated policy.
Contacting Us About Privacy
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact the kul21 team by email at [email protected]. You may also refer to the FAQ us for more information on how we handle user accounts and data.
Your Privacy is kul21's Priority
We are committed to handling your data responsibly. Register an account today or log in to enjoy the platform with complete confidence.